Training Services

Workplace security awareness is a subject of ever increasing importance to Australian businesses. Recent worldwide events have highlighted the possibility of security threats to both specific and random targets. As a result, Australia remains on a heightened security alert for threats involving bio-chemicals and explosives.

One area of particular concern is the danger of explosive or chemically harmful substances being delivered via mail or courier service. These types of threats can be delivered with a warning communicated via telephone, email, mail or in person (see Bomb & Hazardous Threat Response Training). However, mail-based threats can also be received with no warning or communication from the sender. It is therefore essential that staff members know what to do when a 'suspicious package' is received. Being prepared for such cases is crucial to minimising the impact the threat presents to the facility and its occupants.

Training outline

This training module focuses on:

  • Workplace Security Awareness
  • Indicators/characteristics of suspicious packages & mail
  • Procedures for handling unopened suspicious packages
  • Procedures for handling already opened suspicious packages
  • Reporting suspicious packages
  • Bomb & Hazardous Threats
  • Chemical & Biological Threats

Who should attend

First 5 Minutes' Suspicious Package Handling Training is designed for staff members most likely to receive or handle incoming mail (Reception, Admin and Mail Room Staff). The module can also be supplemented as a training session for members of an Emergency Control Organisation (ECO)/Wardens Team, forming part of the Warden Skills Training.


The Suspicious Package Handling Training Module runs for approximately 60-90 minutes. It can also be delivered as part of a half-day Threat Response Training package.

Tailored solution

As proven specialists in emergency response training, we can customise the training to meet your specific requirements. Speak to us to discuss your training needs.

In addition to delivering effective group training for Emergency Response Procedures, Warden Skills, etc., First 5 Minutes also offers Tenant Brief Services.

According to the Workplace Health and Safety Act, persons in control of a workplace must ensure the safety of all persons under their control. This includes the provision of information, training instruction or supervision that is necessary to protect all persons from risks to their health and safety arising from work carried out.

First 5 Minutes' Tenant Briefs provide tenants with information and instruction on the basic emergency response procedures and warden skills for their base building. Tenants are required to pass this information on to their staff/occupants accordingly.

Who are Tenant Briefs for?

Tenant Briefs are suitable for:

  • Tenants who are not able to attend group emergency response training sessions
  • Buildings/facilities with very low occupancy
  • Buildings/facilities that have numerous individual tenants with small workforces (e.g. shopping centres, etc.)


Tenant Briefs typically run for approximately 15 minutes, per brief.

Packages for multiple Tenant Briefs are also available. Speak to us to discuss your requirements.

In recent years Australia has experienced an increase in incidents involving armed intruders and/or robbery. With the subsequent rise in security concerns, it has never been more important for building managers, occupants and employees to review the security measures and threat response plans for their premises. Possible motives behind such incidents can include; robbery, drug-related crime, political activism, acts of terrorism, etc. The incurred dangers include the possibilities of death, temporary or permanent injury and/or psychological trauma.

Nobody Gets Hurt

It is essential that employees/occupants know how to act in a manner that optimises their chances of coming out of the situation unharmed. This training module covers planning measures and procedures for before, during and after an incident, including: 

  • Risk assessment and reduction
  • Cash handling processes
  • Staff training
  • CODE A Procedures for responding to an armed robbery
  • How to communicate with Law Enforcement and Emergency Services
  • Crime scene protection
  • Media control
  • Trauma counselling

Our training is designed to equip people with the knowledge and skills needed to respond effectively and work towards a positive outcome - where nobody gets hurt.

Who should attend

Armed Intruder/Robbery Threat Response Training is suitable for the general occupants of a building. The module can also be supplemented as a skills training session for members of an Emergency Control Organisation (ECO)/Warden Team, forming part of the Warden Skills Training.


This training module runs for approximately 60-90 minutes. It can also be delivered as part of a half-day Threat Response Management Training package.

Tailored Solutions

As proven specialists in Emergency Response Training, we can custom design the training to meet your specific requirements. We can also deliver this course at your site for your convenience or we can provide a suitable venue. Speak to us to discuss your training needs.

Download Threat Response Brochure for more information.

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An emergency can happen to anyone, anywhere and at any time. How people react and respond within the first 5 minutes can make all the difference in ensuring that an emergency doesn’t become a tragedy.

First 5 Minutes offers a wide range of emergency response training programs delivered by highly experienced and qualified experts. Our training is designed to prepare your staff and occupants for the different types of emergencies that can happen, and to equip them with the knowledge and skills to respond safely and effectively. Our training courses include, but are not limited to; comprehensive Warden Team Procedures Training,  Hands-on Fire Extinguisher Training, Threat Response TrainingFire Safety Advisor Training, General Occupant Procedures Training, etc.

Our training programs are customised to the specific requirements of your building or facility, while ensuring that you are fully compliant with Australian Standards, Workplace Health & Safety (WHS) regulations and legislations enacted in the Commonwealth, States and Territories. No matter the size of your building or whether it is high or low occupancy, we have the tools and expertise to provide you with a complete and effective emergency preparedness solution.

Our training is relevant, dynamic and engaging. As the market leader in the field, you can be assured of a great learning experience with us.

For more information, please browse our training services webpages or contact us to discuss our customised training packages.