Our effective compliance solutions for clients in the retail and leisure sectors are customised to the individual requirements of the building and the occupants' business operations. Our solutions are designed to maintain high level fire and life safety for your staff, tenants and customers.

First 5 Minutes worked with Stockland, Australia's largest diversified property group, to improve training compliance across its sites and continue raising the bar on emergency response performance.

Leisure & Retail Building Compliance Solutions

Building owners, managers and tenants in the retail and leisure sector are required to ensure that their building is fully compliant with fire safety and emergency planning regulations, ensuring a high level of life and fire safety for their employees, building occupants, customers/members and visitors.

First 5 Minutes' comprehensive fire safety and emergency response solutions are designed to ensure that your building’s emergency response management is fully compliant to Australian Standards AS 3745-2010: Planning for emergencies in facilities and AS 1851-2012: Routine service of fire protection systems and equipment, the National Construction Code (NCC) / Building Code of Australia (BCA), Workplace Health & Safety (WHS) regulations and legislation enacted in the Commonwealth, States and Territories.

We work closely with you to develop and implement a complete and effective Emergency Management Plan, including site-specific Emergency Response Procedures that are customised to meet the requirements of your building’s structure, business operations and tenancy/occupancy.

First 5 Minutes delivers comprehensive ECO (Emergency Control Organisation)/warden and occupant emergency training programs fit for purpose to your building to ensure your building’s management, tenants and occupants are fully prepared for emergency response. Our leisure and retail building compliance solutions will equip your occupants with best practice skills for when and how to lock down or evacuate the facility, according to the type of emergency. To ensure ongoing compliance and emergency preparedness, we provide regular 2 or 3 visit training packages (annually), depending on your training requirements.

Let us manage your leisure or retail building’s compliance solutions. With First 5 Minutes you can have peace of mind your building is fully compliant, maximising life and fire safety for your occupants.

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Our compliance solutions packages for retail and leisure buildings/facilities include:

AS 3745-2010: Planning for emergencies in facilities, requires the establishment of an Emergency Planning Committee (EPC). Members of the EPC are responsible for the documentation, implementation and maintenance of the property's Emergency Management Plan.

First 5 Minutes works closely with your EPC and can facilitate/chair the EPC meetings to help assess the effectiveness of the Emergency Management Plan and Emergency Control Organisation (ECO), identify any deficiencies in the performance of the plan, and to implement improvements where needed.

Let us help your EPC achieve and maintain ongoing compliance and maximise life and fire safety at your building.

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To maximise the fire safety of a building, to enhance the emergency response preparedness of building wardens and to provide action plans for other building occupants in an event of an emergency, Workplace Health & Safety (WHS) regulations and AS 3745-2010: Planning for emergencies in facilities require the development and implementation of a site-specific Emergency Management Manual (EMM).

The EMM must be developed in full compliance to AS 3745-2010, inspected and tested at the specified periodic intervals, and maintained to the requirements of Section 14 of AS 1851-2012: Routine service of fire protections systems and equipment.

The EMM must include individualised Personal Emergency Evacuation Plans (PEEP), designed for building occupants with disabilities who may need assistance during an emergency.

First 5 Minutes works closely with your Emergency Planning Committee (EPC) to develop and implement a complete and effective EMM, fit for purpose to meet your building’s life and fire safety compliance requirements. We also offer EMM review services, where we can assist your EPC with the periodic inspections, review and testing of your emergency plan.

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Under AS 3745-2010: Planning for emergencies in facilities, an Emergency Control Organization (ECO) must be established to facilitate the safe and orderly implementation of the emergency response procedures, including the evacuation of the occupants from the building. The ECO is a structured team of building occupants that assume command during an emergency, until the arrival of the fire brigade and other emergency services.

ECO members work within the command, control and coordination of the Emergency Response Procedures.

The ECO should consist of the following:

  • Chief Warden, Deputy Chief Warden and/or Emergency Coordinator
  • Communication Officer and Deputy
  • Floor and Area Wardens and Deputies
  • Wardens and Deputies

First 5 Minutes provides comprehensive warden skills training programs to ensure your building’s ECO is competent and effective. The training is performed in full compliance with AS 3745-2010: Planning for Emergencies in Facilities.

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Government regulations require building owners, managers and tenants to provide their staff and occupants with education and training, so that they are prepared to respond to emergencies promptly and safely. This includes all occupants – not just those who are members of the Emergency Control Organisation (ECO).

Our occupant emergency response training programs are designed to fully comply with AS 3745-2010: Planning for emergencies in facilities.

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All retail and leisure facilities are required to perform a building evacuation exercise at least once every 12 months. All occupants of the facility are required to participate in the evacuation exercise in compliance with AS 3745-2010: Planning for emergencies in facilities.

The purpose of the evacuation exercise is to test the effectiveness of the written Emergency Management Manual (EMM) and test the competency of the members of the Emergency Control Organisation (ECO). First 5 Minutes can assist in the planning and implementation of site specific evacuation exercises in coordination with your Emergency Planning Committee (EPC) and the ECO. We will conduct a briefing/meeting (pre-evacuation exercise) with the EPC and ECO to state the objectives and expected outcomes of the evacuation exercise. The meeting will describe the scenario and procedures of the exercise. We will observe the evacuation exercise, identify any deficiency and recommend ways to improve the Emergency Management Plan and established Emergency Response Procedures. Afterwards, we will hold a detailed debriefing session with members of the ECO so that your wardens have the opportunity to gauge the ECO response and to identify any deficiency in the emergency response procedures and its implementation. At the end of the exercise, we will attend the debriefing with the ECO and analyse the recorded events. A report will be made and submitted to the EPC with the observation made and recommended solution to identified deficiencies.

We will provide your EPC with a comprehensive evacuation exercise report, recording the sequence of events, observations made, identify any deficiency during the performance of the exercise and provide recommendations for improvement.

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Every building in the retail and leisure sectors must have evacuation diagrams developed and displayed. These must be displayed in conspicuous positions on the building’s emergency evacuation route and orientated to the building’s layout.

The evacuation diagrams are to educate and inform all occupants of the evacuation routes to be used in an emergency and the location of fire equipment that may be required during the emergency, the Assembly Areas and who to call in the event of an emergency. The evacuation diagrams must be in full compliance with AS 3745-2010: Planning for emergencies in facilities.

First 5 Minutes produces Evacuation Diagrams as part of the developed Emergency Management Plan for the building.

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In addition to the above compliance solutions packages, First 5 Minutes also offers a range of other services, designed to enhance fire and life safety in your facility:


Contact us today to discuss how our solutions can help you achieve full compliance for your facility.


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